Frequently Asked Questions
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About TNT Company
TNT Express is a courier and parcel delivery company that connects people and businesses around the world. They deliver documents, parcels, and freight consignments.
TNT Express stands for “Thomas Nationwide Transport”.
The company started in 1946 with a single truck in Adelaide, Australia.
In 2011, TNT Express split off from its parent company to become an independent company and listed on the Amsterdam Stock Exchange.
It was conducted with the rail freight trial in June 2014.
TNT Shipping is owned by FedEx Corporation. FedEx acquires TNT in 2016 for 4.4 billion, making TNT a part of the FedEx global network.
FedEx bought TNT to improve its services, particularly in Europe. To FedEx:
- Greater Access: TNT’s network is enhanced with FedEx’s services.
- Competition: FedEx had the opportunity to better compete with other competitors such as DHL.
- Reaching customers: FedEx found TNT customers.
- Better working: Working together made the two companies faster and easier.
- This made FedEx more powerful.
About Booking
TNT provides a range of shipping options, including express delivery for your important documents and parcels, as well as freight services for larger shipments. Visit the services page for more detail.
There is no need to register for individual shipments, you can easily book a collection online. However, if you plan to ship frequently, creating an account might save you time in the long run.
You can find pricing details by visiting the “pricing” or you can reach out to “contact us” for assistance.
It depends on the service you choose and the locations to deliver. When you book, TNT usually provides an estimated delivery time for your shipment.
No, you do not need an account to send a package. You can complete your shipment without registering, but having an account can simplify the process for future shipments.
TNT uses secure technology (SSL encryption) to protect your credit card information when you make payments online, so you can shop with confidence.
If you are unsure about the destination postcode, please check with the recipient or contact us for help. Incorrect postcodes can cause delays.
To change or cancel a booking, just reach out to TNT customer service before the scheduled collection time.
About Destinations
TNT provides shipping services to many destinations across the globe, it covers 200 countries.
TNT provided road and air delivery services in Europe, the Asia Pacific region, the Americas, the Middle East, and Africa.
You can import shipments from various countries. For detailed information, it is best to “contact us” directly.
Unfortunately, TNT does not deliver to PO boxes. They require a full street address for all shipments.
TNT online tools check the postcode against the provided address. Please confirm the postcode is accurate. If you are confident it is correct, you can enter it manually. Make sure all required fields are filled out correctly, as incorrect details may lead to transit delays.
About Restrictions
The maximum weight and size limits depend on the service and destination you choose. You can find these limits on the Size and weight.
Providing accurate weight and dimensions helps ensure your shipment is priced correctly and delivered on time. Incorrect information can lead to delays and extra charges.
Yes, certain items like explosives, weapons, or illegal substances are prohibited or restricted. You can find a list of these items under the Dangerous Goods section.
Dangerous goods are items that could pose risks to health, safety, or the environment. TNT has guidelines on what can and cannot be shipped.
About Shipment
when preparing an international shipment, make sure to use the right packaging and documentation, and comply with customs regulations. TNT offers resources to help you with this process.
Use sturdy packaging that protects your items during transit. TNT also offers a range of packaging materials that you can purchase.
Yes, TNT offers various packaging options for sale.
About Documentation
Every TNT shipment requires a consignment note and package labels. If you are shipping internationally, you will also need a commercial invoice.
A commercial invoice is a document that lists the details of your shipment, including the value of the goods, and is necessary for customs clearance.
The consignment note is the main document that travels with your parcel and provides the necessary information to handle it correctly.
This note depends on whether your shipment is domestic or international. TNT automatically generates a valid consignment note on online bookings.
No, you don’t need to fill out a consignment note manually if you book online, TNT will generate it for you.
You can order consignment notes and other shipping supplies by contacting customer service.
About Shipment Conditions
Yes, TNT may open parcels for inspection, especially for first-time customers as part of their security procedures.
You can find the complete Terms and Conditions of Carriage on the https://tnt-tracking.com/terms-and-conditions/
Standard liability for loss or damage is outlined in TNT’s Terms and Conditions. You can also purchase additional insurance during the booking process for extra peace of mind.
You can check the status and estimated delivery time of your shipment through the “Track and Trace” feature on TNT tracking website.
Customers can reschedule deliveries by using TNT’s redelivery service or by contacting customer support.
No, TNT doesn’t allow customers to bring parcels directly to a depot. If a parcel wasn’t collected, it’s best to contact TNT for next steps.
You can submit a complaint form through the TNT website or contact their customer support team to voice your concerns.
You can stay updated on your shipment’s status and location using the Track and Trace feature on the https://tnt-tracking.com/
About Billing
This is when shipping charges and duties are split into separate invoices. You may contact TNT for further clarification.
Your order number (also called consignment number) is located on the left side of the invoice, below the customer number.
Shipping prices are determined based on weight, volume, type of service, and destination. Additional surcharges may apply for additional services.
Volumetric weight is determined based on the size of your package. It is calculated by a special formula to give fair value for space. Please visit the size and weight section for more detail.
About Tracking
Tracking helps you know where your package is and when it will reach you. It keeps you updated and ensures your shipment is safe. It also helps you plan better if there are any delays.
You can track your TNT delivery by visiting https://tnt-tracking.com/ and entering your tracking number in the tracking tool. You will find this number on your receipt or in the confirmation email.
A global tracking number is a unique number assigned to your shipment. It works across different countries and helps you track your package worldwide.
To get proof of delivery, go to the https://tnt-tracking.com/ and use the tracking tool. Once your package is delivered, you can download the proof of delivery document from there.
To check the status of your shipment, visit the https://tnt-tracking.com/ and enter your tracking number. You will see real-time updates about where your package is.
You can track your delivery by using the tracking tool on the Tool. Just enter your tracking number and you will get the latest information about your package.
Customer Common Inquiries
If your shipment goes missing, contact TNT right away to fill out a complaint form and start the search for your items.
For damaged items, reach out to TNT to assess the situation and begin the claims process.
The person who booked the shipment is entitled to make a claim. You may need to provide proof of damage and the original packaging.
Once you register your claim, you’ll receive a link to an online Claims Form. Fill that out with all relevant details, and TNT will guide you through the process.
To stay updated about TNT’s offers, visit their website or subscribe to their newsletter. You can also follow their social media pages for the latest updates.
About TNT e-solutions
You just need an internet connection and an updated browser to access the website smoothly.
The TNT website supports the latest versions of modern browsers such as Internet Explorer, Safari, Firefox, and Chrome.
No, you don’t need to download any additional plugins to use the TNT website.
You can sign up for TNT’s newsletter to receive updates on promotions and new services.
Cookies are small files stored on your computer that personalize your experience on a website. You can manage cookie settings in your browser.
If there is a technical problem on the website, you can report it through TNT’s customer support contact form.
To rearrange a collection, you can use TNT’s online tools or contact customer service for assistance.
You can easily arrange for an import collection through the TNT website or by reaching out to customer support.
International Commercial Terms (INCO) term define the responsibilities of buyers and sellers in international shipping.