Privacy Policy

We value your trust and are dedicated to protecting your personal information. At TNT Express B.V. and its associated companies (collectively referred to as “TNT”), we handle your data responsibly to provide the high-quality service you expect. This Privacy Notice explains how we collect and use your personal data .

Who Does This Privacy Notice Concern?

This Privacy Notice applies to you if you are a TNT customer, a recipient of a TNT-delivered package, a TNT supplier, or if you contact TNT through our website, social media, or emails.

  • Our websites are intended for a general audience and are not designed for children.
  • We do not knowingly collect personal information from children under the age of 16.
  • If you are under 16, please do not submit any personal information to us.
  • Instead, ask a parent or guardian to assist you.
  • If you believe your child may have provided us with personal information, please contact us at TNT tracking and we will remove it.

The Information We Gather About You

In the course of its business activities and providing the services, TNT will need to process personal data. “Personal Data” is any information that can directly or indirectly be used to identify a natural person. You provide most of your Personal Data directly to TNT, for instance:

  • Contact information:  Such as your name, address, e-mail address and phone number.
  • Financial information:  Such as your bank account number, payment status, invoices.
  • Identification information:  Such as your driver’s license number, etc.
  • Account information:  Log-in details, including your email address and password, and other information provided in your account.
  • Information related to shipment and services:  Such as shipment tracking number, shipment routing information, location data, status of a shipment, delivery location, packaging type, number of pieces, weight, picture of the parcel, customs information, etc.
  • User and preference information:  Such as shipping amounts, complaints, history of purchases and related commercial activities, communication, survey information, shopping preferences.

Who Can See Your Personal Information?

TNT may share your personal data in the following cases:

Within TNT

Your data may be shared with TNT affiliates, subsidiaries, and divisions if needed for the purposes mentioned above, following TNT’s data protection policies.

With Service Providers

Data processors acting on TNT’s behalf may use your data only as instructed and for the stated purposes.  TNT ensures they meet strict security and privacy standards.

With Employees

TNT employees may access your data only if necessary for their tasks and are bound by confidentiality.

Legal or Business Reasons

TNT may share your data if required by law, legal processes, or in business transactions like mergers or sales.

How Long Do We Keep Your Data?

TNT retains your Personal Data for a limited amount of time and will delete your Personal Data after it is no longer necessary for the purposes of the processing.  The exact period of time is based on the type of the Personal Data and the legal obligations or business purposes for retaining it.

Our Commitment to Safeguarding Your Information

TNT has taken appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful processing, including by ensuring that:

  • Your Personal Data is protected against unauthorized access.
  • The confidentiality of your Personal Data is assured.
  • The integrity and availability of your Personal Data will be maintained.
  • Personnel is trained in information security requirements.
  • Actual or suspected data breaches are reported in accordance with applicable law.

Your Rights Regarding Your Personal Information

You have certain rights regarding your personal data including:

Access

Request a digital copy of your data and how it’s used.

Correction

Ask to fix inaccurate or incomplete data.

Deletion

Request data deletion in specific cases, though some obligations may prevent this.

Restriction

Temporarily stop data use under certain conditions.

Portability

Request transfer of your data to a third party in limited cases.

Objection

Object to processing based on legitimate interests unless overriding reasons exist.

Automated Decisions

Challenge decisions made solely by automated systems.

Withdraw Consent

Withdraw consent for processing, though past actions remain valid.

Data We Collect Through Our Website

This Personal Data is obtained through the use of cookies or similar technologies. TNT uses this Personal Data for the following purposes:

  • Help us and third parties obtain information about your visits to the sites
    process your shipments.
  • Analyse your visiting patterns to improve our sites.
  • Deliver advertising, communications and content from us and third parties, on our site sand those of third parties, specific to your interests.
  • Help you obtain information you are looking for.
  • Provide a safe and secure service for online transactions.
  • Measure how many people use our sites, and how they use them, to keep our sites running efficiently and to better understand our audiences.
  • System administration and troubleshooting.

Questions or Concerns? Reach Out to Us!

Questions or complaints regarding the processing of your Personal Data can be directed at TNT by using the contact information as provided at the top of this Privacy Notice.

You also have the right to lodge a complaint with the local data protection authority in the jurisdiction where you work, where you live or where an alleged infringement takes place.

Stay Updated:  Changes to This Privacy Notice.

TNT may update this Privacy Notice from time to time. If an amendment will have a serious impact, TNT will endeavor to actively inform you about such amendments. TNT will publish an up-to-date Privacy.